Published openly
Our care standards
What this is, and what it is not
Biblical counseling within Direct Connection is spiritual care under Scripture,
offered by trained lay ministers and, where applicable, pastors. It is not
licensed psychotherapy, medical care, or crisis intervention, and we say so
before any conversation begins. Believing that Scripture is sufficient for the
soul does not mean pretending that doctors, licensed professionals, and lawful
authorities have no proper role.
When something is beyond our scope
Our team is trained to recognise situations beyond what we can rightly handle
— risk of harm to yourself or others, abuse, and medical or psychiatric
need. In those cases we refer you promptly and warmly to emergency services,
appropriate licensed professionals, and your local church — and we stay
prayerfully present rather than simply dropping you.
Safeguarding those under 18
We do not hold unaccompanied one-to-one sessions with anyone under 18. Ministry
to minors happens only with documented parental or guardian consent, with a
parent aware of and able to join every session, or in group settings with at
least two adults present. Our intake screening enforces this before any match
is made.
Accountability
Every team member affirms our statement of faith, is an active member in good
standing of a local church, and provides a pastoral reference before serving.
Counseling team members meet a documented biblical counseling training standard.
A coordinator always knows which sessions are occurring between whom, and meets
periodically with each team member for review.
Privacy and confidentiality
We collect only what we need to serve you and keep it in access-controlled
ministry systems. Your conversations are treated with care and confidence,
with two honest limits: the safety of you or others, and lawful obligations.
All ministry communication runs through ministry-owned accounts, never a team
member’s personal number.
Always free
Every Direct Connection service is free of charge. We do not take fees, we do
not solicit funds in sessions, and we never use a care relationship to
raise money. Where source teaching is used in a session, we point you to it at
the source — we do not distribute copies.
If you are in danger or crisis right now, please do not use
this form. Contact your local emergency number immediately, or reach out to a
crisis line in your country. If you are able, tell a pastor or a trusted person
near you today. We would rather you get real, immediate help than wait for us.